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Our promise

When you shop at City Perfume, whether its on-line or in store, we guarantee that you are buying original designer fragrances, no knockoffs or imposter fragrances. City Perfume are an Authorised Agent for Luxury and Niche brands including Amouage, Creed, Penhaligon's London, Christian Dior, Ralph Lauren and many more, increasing our range on a constant basis.

CITYPERFUME is an authorized retailer for Niche, Luxury fragrances and Cosmetics

As part of a global group we only offer top quality brands that we can guarantee are genuine items! City Perfume is Australia's number one luxury perfumery.

When you shop at City Perfume, whether it’s on-line or in store, we guarantee that you are buying original designer fragrances, no knockoffs or impostor fragrances. City Perfume is an authorized agent for luxury and niche brands including Amouage, Valentino, Alexandre J, Creed, Clive Christian, Van Cleef & Arpels Collection Extraordinaire, Penhaligon's London,   Orto Parisi, Floris London, 2787 Perfumes Barcelona, Carner Barcelona, Montale, Mancera, Trussardi, Histoires De Parfums, Shakespeare Perfumes, Eight & Bob, Christian Dior, Ralph Lauren , Giorgio Armani, Estee Lauder, Michael Kors, Juliette Has A Gun, Chariol, Dali Haute Couture, Chloe, Marc Jacobs, MIZENSIR Parfums Geneve, BDK Parfums Paris, Gucci, Hermes, Roberto Cavalli, Lalique, Kenzo, Paco Rabbane, Jean Paul Gaultier, Issey Miyake, Prada, Guerlain, Valentino, Mugler, Paco Rabanne, Dolce & Gabbana, Hugo Boss, Jimmy Choo, Burberry, Bvlgari, Narciso Rodriguez, Elizabeth Arden, Lancome, Calvin Klein, Givenchy, Donna Karen, Versace, Diesel, Cacharel,Victor&Rolf, Ermenegildo Zegna, Tommy Hilfiger, Aramis, Lacoste, Yves Saint Laurent Oriental Collections and many more, increasing our range on a constant basis. City Perfume just added to its niche collection Padre Aura Perfume Candles. For the first time in Australia customers can match their favorite fragrance with Padre Aura Candles. SA.AL&CO just joined our existing luxury Skin care brands.

 

City Perfume – guaranteed peace of mind

Being an authorised re-seller makes us different from most other online fragrance website. We have genuine stock supplied direct from the brands.

We have fantastic offers for American Express card members.

For over 25 years City Perfume has been the preferred supplier of perfumes to an ever increasing clientele. Shopping online at City Perfume offers you the ability to choose when you shop so you can take time to browse, select items at the touch of a button at home or in the office. Pick up a thank you gift for a colleague, send a birthday present to your best friend or show your Mum you are thinking of her even when you’re busy as it only takes minutes to arrange. Our gift packs and gift vouchers make selecting the right gift so easy when you don't have time to put it all together yourself

We would be delighted to hear from you at any time, should you have ideas for our improvement or ways we might better be of service to you, please send an email to sales@cityperfume.com.au.

 

Our Exchange Policy

Under the Australian Consumer Law, you may have the right to return/exchange an item if you believe the item to be faulty. This right is not limited by a defined time frame.

In the case that an item is faulty, City Perfume may deem it necessary to send the item back to the manufacturer or their service agent for an assessment; this will be done within a reasonable time period. In this case, if the item is deemed faulty by the manufacturer you may then be given a refund or exchange, depending on the situation and judgement of City Perfume.

If the item is damaged through misuse or abnormal use of the product, as defined by City Perfume, the manufacturer or their service agent, City Perfume will not provide a refund or exchange.

City Perfume will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

 
Security

City Perfume takes your information and security very seriously and has measures in place to protect the loss, misuse, and alteration of the information under our control. Your security is paramount to us, all online transactions are protected by secure server software. The latest industry standard military grade 128 bit encryption technology will be our standard to protect your credit card information and keep your transaction details secure. If you still have concerns, you may call us on 02 9637 0909.

 

Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations Personal information generally includes any information that can be used to personally identify you.

We use Google Analytics Advertising Features to promote our Services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics,. Alternatively, you can find out how Google Analytics uses data when you use our partners’ sites or apps, at www.google.com/policies/privacy/partners

The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:

  • name;
  • residential or business address;
  • email address;
  • post code;
  • gender;
  • age and date of birth;
  • signature;
  • telephone number;
  • proof of identity, such as your drivers licence or passport number;
  • a photograph or video surveillance recording of you if you are physically present in our stores;

Other information

We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:

  • your shopping preferences and a list of products and services you have purchased from David Jones. This may include your shopping history, product types, departments, specifications, sizes, dimensions, colours, occasion date, or other attributes of products and services we have provided to you or may provide to you in the future;
  • information we require to deliver, service or fulfil warranty obligations for products or services;
  • your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • information you provide to us via our customer service centre, website, application forms, or directly to team members within our stores in relation to our products and services;
  • device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store (www.cityperfume.com.au). This information may include session cookies, your device IMEI number, IP address or MAC address; and
  • information collected via our secure payment processing systems.

 

Shipping

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

The delivery time will take between 2-6 business day depending on the delivery address. We usually ship daily and we will notify the client if there is any delay could occur. 

 

 

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