Guarantee:

All products are covered by the Australian Consumer Law (ACL). This means they must be of acceptable quality, fit for purpose, and match any descriptions or samples shown. If a product is faulty, doesn't do what it claims to do, or doesn't match the description, you are entitled to a repair, replacement, or refund.

Change of Mind:

Exchanges for Unopened Products:

  • We do not offer refunds for change of mind. However, we do offer exchanges for unopened and undamaged products within 14 days of receiving your order.

  • Exchanges are subject to stock availability and may incur a shipping fee.

Hygiene and Safety:

Strict No Return Policy for Opened Products:

  • For hygiene and safety reasons, returns and exchanges are strictly prohibited for all opened and/or used cosmetics and fragrances, including testers and samples. This includes products where seals have been broken, pumps have been actuated, or any product has been sprayed or used in any way.

Exceptions:

Adverse Reactions: In documented cases of adverse reactions confirmed by a medical professional, we may assess the claim and consider offering a remedy on a case-by-case basis. Other factors may be considered in determining the cause of the reaction.

Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery. We will quickly arrange for the correct item to be sent and cover the return shipping costs.

Return Procedure:

To exchange an eligible unopened item or return an item under the ACL or within the exceptions outlined above:

  • Contact us within 14 days of receiving the item, clearly stating the reason for your exchange or return.

  • We will provide instructions on returning the item, including the return address.

  • Ensure the item is returned in its original packaging, with all accessories and documentation included.

  • Upon receipt and inspection, we will process your exchange or refund according to your request.

Please note:

  • All return shipping costs, unless it was our fault (e.g., wrong item sent), are the customer's responsibility.

  • We may not be able to offer an exchange or refund for items damaged, opened, or used beyond reasonable testing.

  • We always encourage open communication and value your feedback. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to us.

Last Updated: 7th January 2024