All products are covered by the Australian Consumer Law (ACL). This means they must be of acceptable quality, fit for purpose, and match any descriptions or samples shown. If a product is faulty, doesn't do what it claims to do, or doesn't match the description, you are entitled to a repair, replacement, or refund.

Change of Mind:

We do not offer refunds for change of mind.


Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery. We will quickly arrange for the correct item to be sent and cover the return shipping costs.

Lost during transit: Every parcel is automatically insured for your peace of mind. In the event where parcel being deemed as "Lost During Transit" by Australia Post, please contact us so we can arrange replacement.

Faulty Items:

As an official retailer, all of our products come directly from the brands and undergo strict quality control, however, if you believe an item you have purchased from us is faulty, we will need to contact the official distributor for assessment to determine whether or not you are entitled to an exchange, refund or repair. We and official distributor, reserve the right to inspect the unit, and may need you to send the item to the supplier. If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the official distributor under the guidelines of the Australian Consumer Law) - shipping cost will also be refunded if the item is found to be faulty.

You will need to send the item back to us at your own cost, if item is found to be faulty, shipping cost will be reimbursed.

Please note:

All return shipping costs, unless it was our fault (e.g., wrong item sent), are the customer's responsibility.

We may not be able to offer an exchange or refund for items damaged, opened, or used beyond reasonable testing.

We always encourage open communication and value your feedback. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to us.

Last Updated: 7th January 2024