City Perfume’s aim is to provide customers with Australia’s best customer service. City Perfume is an authorised perfume retailer meaning all stock is 100% genuine and supplied either direct from the brand or their official licensed distributor.
Orders can be shipped to virtually any address in the world. Some products do have restrictions and hence cannot be shipped to international locations.
City Perfume is committed to dispatching online orders as fast and efficiently as possible. Online orders are packed during business hours, Monday to Friday from 9:00am to 5:30pm. Parcels are picked up by the relevant delivery company around midday. Orders are aimed to be dispatched within 1-2 business days of placement time. Once an order has been dispatched, all relevant tracking information will be emailed to customer. Please allow at least 24 hours from dispatch time for tracking information to become available. If there is any delay in dispatching an order, the friendly team will notify customer and discuss options accordingly.
See below for delivery options:
|Delivery Option||Delivery Timelines + Details||Shipping & Handling Fee|
|Standard Delivery||2-7 business days after dispatch||
FREE on orders over $200 (excludes Chanel)
|Express Delivery||1-3 business days after dispatch||$15.00|
1-4 weeks after dispatch and processing times. Delivery times will vary depending on delivery location and customs processes.
PLEASE NTOE: Some items have restrictions and cannot be sent internationally. If this occurs, you will be contacted.
Pick-up is generally available from the Merrylands store. If you wish to collect in-store, please leave a note at checkout and staff will contact you to discuss availability.
PLEASE NOTE: Even if a pick-up note is left, items may still be sent to the provided address.
|Relevant delivery fees still apply|
Shipping rates are weight basted, and rates are calculated based on entirety of parcel, not individual items. Shipping costs may increase due to this aforementioned reason.
Shipping may take longer due to current circumstances. Closed borders and increased security due to COVID-19 may delay delivery times. If delivery dates differ and or there is any delay due to delivery courier after item has been dispatched, City Perfume is not responsible.
All parcels require signature upon delivery, if no one is home, parcel will be taken to local post office for collection. This is determined based on the delivery address provided.
Samples are subject to availability, if any are available, they may be included in your parcel.
Gift wrapping, cards and memos are not currently available or provided by City Perfume.