Shipping & Returns

Returns Policy

Please choose wisely as refunds for change of mind are not offered. Exchanges can be organised, but all shipping costs and price differences must be covered by the customer.

 

When exchanging items, replacement items will be dispatched once original items are received back by City Perfume. Item must be in original condition, including but not limited to all plastic seals and wrappers, labels, stickers, etc. for item to be exchanged. Once a perfume has been opened and/or sprayed all returns are strictly prohibited.

 

If you believe you have been sent an incorrect item, contact City Perfume and they will rectify any possible mistakes. Do not, under any circumstances break the plastic seal or spray a perfume you believe to be the incorrect item. If this occurs, City Perfume are unable to accept the return for health and safety reasons.

 

If any item is returned to City Perfume for a genuine reason, product will be meticulously inspected, along with watermarking and barcodes to ensure its authenticity.

 

All items are dispatched unused, undamaged and in original condition. If there are any aesthetic imperfections on your item before being sent, you will be contacted by staff prior to dispatch.

 

If item has been broken during delivery, please keep all packaging, including the packaging it was sent it. City Perfume will require images of the broken item and the relevant packaging. City Perfume may require you to take the entirety of the parcel, including what it was sent and wrapped in, to a post office for further inspection.

 

In the case that an item is faulty, City Perfume may deem it necessary to send the item back to the manufacturer or their service agent for an assessment; this will be done promptly within a reasonable time period. In this case, if the item is deemed faulty by the manufacturer you may then be given a refund or exchange, depending on the situation and judgement of City Perfume.

 

If the item is damaged through misuse or abnormal use of the product, as defined by City Perfume, the manufacturer or their service agent, City Perfume will not provide a refund or exchange.



Shipping

City Perfume’s aim is to provide customers with Australia’s best customer service. City Perfume is an authorised perfume retailer meaning all stock is 100% genuine and supplied either direct from the brand or their official licensed distributor.

 

Orders can be shipped to virtually any address in the world. Some products do have restrictions and hence cannot be shipped to international locations.

 

City Perfume is committed to dispatching online orders as fast and efficiently as possible. Online orders are packed during business hours, Monday to Friday from 9:00am to 5:30pm. Parcels are picked up by the relevant delivery company around midday. Orders are aimed to be dispatched within 1-2 business days of placement time. Once an order has been dispatched, all relevant tracking information will be emailed to customer. Please allow at least 24 hours from dispatch time for tracking information to become available. If there is any delay in dispatching an order, the friendly team will notify customer and discuss options accordingly.

 

See below for delivery options:

Delivery Options Delivery Timelines + Details Shipping & Handling Fee
Standard Delivery 2-7 business days after dispatch

$9.95

FREE on orders over $200 (excludes Chanel)

Express Delivery 1-3 business days after dispatch $15.00
International Shipping

1-4 weeks after dispatch and processing times. Delivery times will vary depending on delivery location and customs processes.

PLEASE NOTE: Some items have restrictions and cannot be sent internationally. If this occurs, you will be contacted.

$60.00 flat rate
Pick-Up

Pick-up is generally available from the Merrylands store. If you wish to collect in store, please leave a note at checkout and staff will contact you to discuss availability.

PLEASE NOTE: Even if a pick-up note is left, items may still be sent to the provided address.
Items can be held for up to a max of two (2) days. Pick-Up also does not ensure item will be available on the same day item was ordered.

Relevant delivery fees still apply

 

Shipping rates are weight basted, and rates are calculated based on entirety of parcel, not individual items. Shipping costs may increase due to this aforementioned reason.

 

Shipping may take longer due to current circumstances. Closed borders and increased security due to COVID-19 may delay delivery times. If delivery dates differ and or there is any delay due to delivery courier after item has been dispatched, City Perfume is not responsible.

 

All parcels require signature upon delivery, if no one is home, parcel will be taken to local post office for collection. This is determined based on the delivery address provided.

 

Samples are subject to availability, if any are available, they may be included in your parcel.

 

Gift wrapping, cards and memos are not provided by City Perfume.